I was replying to a Google Latitude friend request at lunchtime and realised something pretty interesting. I can update my Buzz status from within the mobile versions of many of the Google webapps, including Gmail, Gtalk, Docs, Calendar, Tasks, and of course Latitude. It’s just a real pity that it’s currently missing from the Google service I use most regularly on my iPhone – Google Reader. Except that I can of course share items I read on Google Reader to Buzz, along with or without a comment.

If Google roll out this little feature across all of the mobile versions of their products they’ll be bringing a tiny bit of multi-tasking to the iPhone. Being able to update your status from within the webpage you’re on (and not having to go through the process of either switching between Safari pages, or closing Safari and going into Tweetie and then back to Safari again – both relatively  slow processes on the iPhone) is something very interesting. This will bring a little bit more of the desktop browsing experience to your iPhone and will work great on the iPad. Also, the little colourful icon always on the top of your webpage is a great reminder of the service you’re forgetting to play with.

It will take time to see if Google Buzz pays off, but for now I hope someone takes this little iPhone webapp multitasking work-around and implements it for Twitter, or someone in Facebook realises how nice it would be to be able to update your status from any page within the site.

I’ve been a daily user of Google Reader for the past year, using it to keep track of all the blogs I read. Daily use has meant that I’ve been acutely aware of each new feature that has been gradually added over the last few months. Usually these are welcome, but as Google attempts to add more social features I fear they are reducing the ability of authors and readers to follow conversations spawned from blog posts – which is considered a traditional and necessary feature of the blogosphere. That’s not to say that Google are the only ones doing this, both Facebook and Twitter have elements to them that is contributing to this.

For a long time Google Reader has allowed users to share blog posts of interest to friends  that were also using GR and slowly but surely I am starting to build up a list of friends that I share with and they reciprocate in kind. This is a form of social bookmarking, but unlike sites like Digg the author of the blog post cannot track how many times their work is shared, or by whom. GR also now features the ability to leave comments on blog posts and – at least from a blog author’s perspective – is unwelcome, because these conversations are kept private. Private social bookmarking and private blog commenting has negative implications because trackbacks and blog comments are an integral part of the blogging experience and can reinforce an author’s motivation and drive to continue writing.

Facebook and Twitter also provide you with the ability to social bookmark and comment, but again without  direct trackback links, so a blog author can never tell who is linking to their work, and misses out on many of the conversations spawned.

The lack of trackbacks and private blog comment conversations on Google Reader, Facebook and Twitter is  completely irresponsible but is in no way the fault of the reader. Google and Facebook especially understand the value of user generated content, today the most prolific of which is the simple conversation – as demonstrated by the rise of Twitter. By poaching blog comments and putting them behind private walls they are of course trying to keep their users within their own walled networks, which in the long run, could discourage bloggers from continuing to write.

Yes some of us write for ourselves, but many write for an audience, and it would be tragic for a blogger to stop writing because their audience had started privately, rather than publically, encouraging them.

Bad Error Messages

A family member was struggling with a basic task in Gmail. Sending an email. Attached to this email were a number of high quality digital photos. When they attempted to send this email the following error message was displayed.

The immediate reaction from the user was to try again, and again, each time the same error message appeared, and again, until finally the task was abandoned all together.

The reason this could be considered a bad error message is because it stranded the user, it told them a problem had occurred but did not explain how to fix it. From an experienced user’s perspective it might seem obvious to us that the email attachments had exceeded the 20mb limit imposed by Gmail. To an inexperienced user this information is not available. Yes, it’s available on one of the Gmail help sections. But as demonstrated by the user, they abandoned the task without even considering that there could be a solution.

By simply creating a link to this troubleshooting page from within the error message it would be one step towards a more usable design. A step further would be to provide the information in the error message itself. If the system can tell you the error code, surely it can advise you on a course of action.

Gmail has been in beta, and in development for many years now. Perhaps they should take a step backwards and resolve its basic usability issues before crowding the interface with even more features.

Privacy vs. Publicity in the Virtual World

Daniel Solove, author of “The Future of Reputation: Gossip, Rumor and Privacy on the Internet” (available for free here) opened this discussion with various anecdotes pertaining to the negative effects of personal details being shared online, either on purpose i.e. through your personal blog, or without the person’s consent e.g. the Star Wars Kid. Coming from a background in law, Solove suggests that the only way to curtail personal details being posted online without your consent is by the threat of legal action being more heavily employed.

“Be responsible”

Solove suggests that allowing anonymity online is irresponsible as it removes any control we have over our personal data (e.g. intimate personal details being posted online without consent) and that the law can only do so much to provide protection. For example, while it may be possible for a photographer to have an unapproved photo removed from an unlicensed website, the individual in the photo has no legal standing. This is because copyright law is much more powerful than privacy law.

“Intertwined with the lives of others”

Solove described how we all have expectations of privacy and anonymity in public, despite always being exposed and how this notion of privacy is mistakenly expected online. Claiming that 50% of bloggers were under the age of 19, he described these Internet users as “Generation Google” – individuals that have had their lives chronicled online, leaving behind fragments of their past that are pervasive and destructive to their future.

Opinion

I disagree with Solove’s judgment that anonymity is irresponsible on the part of ISP’s and websites that encourage and allow it. Anonymity online has always provided Internet users with a constructive means for liberal expression and play, without the risk of social impairment. Though anonymity provides users the facility to post lies online without any apparent risk (except in a serious case where your IP address might be used against you), the power of an anonymous message is certainly not as strong as a message coming from a reputable source.

“Generation Google” is something that I myself am a part of, but it is a heavily constructed and thought out self, which is something anyone reading a blog or a social networking profile needs to consider. Using google search results as a basis for a decision on a job or college applicant is something that I would consider irresponsible, and lazy. Nothing we post online is a 100% true reflection of ourselves, imagine a youthful, boastful comment left on a friend’s social networking profile that might actually be sarcastic or part of an in-joke. It’s all about context, and if the context is unknown then the information is invalid. It is lazy to think otherwise.

Panel Discussion

Following this keynote address was a panel discussion chaired by Caroline Campbell, featuring Jim Carroll, Cormac Callanan, Niall Larkin (read his thoughts on this symposium here) and Damien “almost blogs for a living” Mulley. Daithí Mac Sithigh was also in the audience and has written up a great summary of the panel discussion.

“Whatever goes on the Internet stays on the Internet”

The most prevalent message from this one-sided discussion was that everything you do online is being used to build behavioural profiles for marketing and advertising. On Facebook (and probably other social networking websites) your actions are logged and combined with your profile information for contextual marketing and advertising. Sophisticated data mining tools are used in Gmail and other free online services. Law enforcement in the US use these data mining techniques to track down possible terrorists and it was suggested that all of these combined could lead to surveillance and stalking by commercial and non-commercial companies for negative reasons, debt-collection is an example used by a member of the audience.

Privacy in this instance is not about the actual collection of the data, it’s what happens to it afterwards. Suggestions were made that it would be preferable to have access to this profile and to be notified when your data is being accessed and by whom. However, when Mulley asked the audience “Who actually cares?” a minority raised their hands.

Opinion

In my opinion, many of the members of the panel seemed to be scaremongering the audience. It would have been a more interesting discussion if even one of the members of the panel was under 30 (correct me if I’m wrong). All of them seemed quite outraged by the idea that their personal details and behaviour online could be used to help companies make more money. I would argue that there are many positive things about this type of data mining, for example, attempts (unsuccessful so far) at contextualising advertising on websites such as Facebook.

Contextual ads make advertisements entertaining and informative. Personally, I’d rather this than being bombarded with irrelevant ads (like when I watch television). However, this does not mean that the advertising is more successful because of this. Despite the fear of behavioural profiles being sold to marketing and advertising executives, these sets of data are in no way accurate at predicting human behaviour. Behaviour changes on a daily basis and can’t be actualised using selective pieces of information we ourselves post into the likes of social networking websites. Our reactions to advertising and products can change based on far too many variables for a behavioural profile to predict.

Websites like Facebook and Google give us a service and our payment to them is our content. Without our content these websites are completely useless and no-one would be willing to pay for them. It’s naive for anyone to think that you can get something for nothing online and if you’ve nothing to hide, why be so afraid of a little data mining? How does this even affect your every day life? I would argue that it doesn’t. It’s a pity the panel were so strongly of the opinion that it was 100% negative. I do however agree that users signing up to these services might need to be informed more readily of the fact that their data might be used in this manner.

The question is – Do you care? (Take a second to Take the poll or leave a comment below).

Thanks to Elly I learned how to display an accurate selection of my currently subscribed to blogs. This is usually reserved for the WordPress links feature and came under the Blogroll heading. The difference being, my blogroll was never 100% up to date – it’s an easy thing to forget between posting new articles and tweaking the occasional feature or blog design. Today if I want to add a blog to my Blogroll I simply drag and drop it into the folders that I’ve created in Google Reader and it immediately appears on my own blog.

I went through a phase of using Digg, to social bookmark – to display a list of articles that I had read, that I found interesting and wanted to share. Google Reader has a similar feature built-in, though it doesn’t tell you how many other people have also marked an article as sharing-worthy, this might be something they will add once it has come out of beta. The last 5 articles I have marked interesting also now appear in the sidebar and the full list can be viewed here, you can even subscribe to this as it has it’s own RSS feed. If anyone else has one of these going, let me know. Sharing IS caring after all.

As I do most of my blog reading from work, I often don’t have the time to read everything, especially the longer articles. Obviously I’m not going to want to add it to my shared items if I haven’t read it, for this I can add a little star and view these starred articles on their own at a later date. This is especially practical if I find something related to my studies but don’t have the time to completely process the information. This is also great if someone posts a video or mp3 you want to watch/listen to when you’re in the comfort of your own computer.

Loving Anton Yelchin’s portrayal of a modern day Ferris Bueller in the new movie Charlie Bartlett (can’t wait to see him in the new Star Trek movie). Hating that the trailer gives away the entire storyline.

Loving how Google Reader puts less strain on my eyes, by allowing me to read all my blogs in a lovely gmail formatting style (which this video is definitely paying homage to). Hating that it took me so long to figure out that rss readers were a good thing.

Loving debut irish albums “Carry the Meek” by the one and only Ham Sambo and “Forget Romance, Let’s Dance” by my new favourites (old favourites of Jens!) We Should Be Dead. Hating that I’ve yet to see WSBD live, this will hopefully be rectified at Ladyflash a.s.a.p!

Recently Google Local Business Center became open to Irish businesses. There hasn’t been a big uptake so far (I suppose it’s early days) – if my experience of searching random keywords in Google Maps is anything to go by. The maps application on my mobile currently doesn’t seem to support searching for local businesses or “my location” or “highway traffic” (these might be network dependent, I’ll have to get someone to try it out on Vodafone), which is a pity but I’m still planning on making my absolutely-no-sense-of-direction other half install this app. onto her N70.

Even on a small screen Google Maps looks and feels great and is very easy to use. I was surprised that you could use “satellite view” (similar to Google Earth, where you see satellite images rather than a simple map). A really nifty little feature in “directions” is that you can use shortcut buttons to jump from point to point on the route. Overall I’m impressed and looking forward to being able to (hopefully soon) access the local business search, you never know when you’re going to need to know where the nearest pub is.

I’ve my interview for the M.Sc. in Cyberpsychology at the beginning of September, I’m feeling confident about it, I can’t see how they’d refuse me. I’m putting all my eggs in one basket – I know this – but I honestly couldn’t find a Masters program that suited me the way this one does, so even if I don’t get in, I’d rather that than do a course I wasn’t excited about.

Update: Induction is on the 22nd. I start formal lectures on the 29th. Goodbye Saturdays. Hello education.

Google will also provide contextually targeted placements on MySpace pages. Unlike the search box functionality, this has yet to be implemented. Considering Google’s policies on not administering pop-up advertisements (and the Google Toolbar that actually attempts to blocks pop-ups – emphasis on the attempt, as my own Google Toolbar still allows Dell ads from MySpace to appear) this suggests an end to pop-ups on MySpace.

Personally, I’m hoping it is also an end to “interesting” animated banner and skyscraper ads for online dating websites – for example this monstrosity. Also, ads that are misleading and direct the user to install rogue anti-spyware/adware/malware products. Currently, these ads still exisit on MySpace. Just recently Google has started warning people when search results could potentially lead them to malicious code, if these ads continue to appear on MySpace, perhaps these warning signs should be displayed when your search term is “myspace”.