Posted on Mar 31, 2009

IBR09: Trust & Lies

Lying is part of daily life, and the Internet simply provides another space in which individuals can lie. Feature based theory suggests that three dimensions must be considered when examining deception – if the medium is synchronous, recordless and distributed. It has been proposed that individuals were less likely to lie in a recordable medium.

Due to the archiving feature of blogging this could suggest that bloggers are less likely to lie on their blogs in comparison to other online mediums, such as synchronous chat. However, with regard to blogging there are issues of identity concealment to consider, whilst deceptive, they are necessary to preserve the bloggers’ privacy.

Correspondingly, this research found that over 86% of bloggers indicated that they actively attempt to verify information before posting it on their blog, and 87% indicated that they had never published a lie on their blog. Of the small number of bloggers that had posted a lie, the majority done so to either to maintain their anonymity or for the purposes of fiction/satire or to embellish a story.

The majority of both bloggers and non-bloggers indicated that they had at least once attempted to double check information found on both Irish and non-Irish blogs, with only approx. 15% having never done this. However, this doesn’t necessarily indicate low levels of trust in the medium, but does perhaps point toward an awareness of the fact that blog publishing is unregulated.

Posted on Feb 15, 2009

Guest Post: Do You Shop Online?

online shoppingOnline consumerism has become a prevalent part of modern life. With greater choice of availability and 24 hour access to a global market, many are now switching to shopping on the the Internet rather than walking around high streets or shopping centers for their desired purchases. Recent studies indicate that 96% of Irish Internet users have made an online purchase. But what are the perceived risks that online consumers feel?

Hello my name is Lee Kelly and I’m currently studying for a Msc Cyberpsychology. As part of the course I am conducting a research project regarding attitudes towards online shopping. More specifically this study aims to examine levels of trust placed, when using online commercial sites. The study will also try to ascertain if levels of trust online differ between Digital Natives (people who grew up surrounded by information technology) and Digital Immigrants (people who learn to use information technology in adulthood). I’m looking for participants that would fall under both groups; so if you are over 18 and enjoy shopping online then I need to recruit you (sorry I’ve been watching Milk) to take part in my Online survey.

Once again participants will be given the opportunity to win €50 Amazon voucher on completion of the survey. Thank You in advance to everyone who agrees to take part in this study and also many thank to Sinéad Cochrane for her help in allowing me to guest post.

Posted on Aug 11, 2008

Cyberpsychology Digest Volume 4

Journal of CyberPsychology & Behavior, Vol 11, No.4: The current issue of this bimonthly journal offers access to research studies on topics such as public and private self-consciousness on social networking sites, online consumer trust, adolescent behaviour online, interactive movies, product placement in gaming, and cyberbullying.

Psychological Aspects of Cyberspace: Theory, Research, Applications: This blog contains each individual chapter from the newly published book of the same name. Readers are invited to read each chapter and comment or ask questions of the individual writers. Topics covered include privacy and trust online, internet abuse, flow states, cybertheraputic theory and techniques and sexual activities online. It’s wonderful to see an entire book on the topic of Cyberpsychology readily available online and open to discussion. Very much looking forward to reading all of these chapters.

For your eyes only: Custom interfaces make computer clicking faster, easier: University of Washington engineers discuss a new approach to software design. They propose that instead of standard off the shelf user interface designs, that by putting the user through a brief skills test a mathematically-based version of the user interface could be generated that is optimized for the user’s vision and motor abilities. This research is especially important for the disabled, elderly or anyone that has difficulty using a computer mouse.

The Effects of Background Television on the Toy Play Behavior of Very Young Children: This research study found that background television, disrupts very young children’s play behavior even when they pay little overt attention to it and even when tuned to adult themed shows. Background television was found to cause short play episode lengths, which are a marker for poor developmental outcome. These findings are important because play is directly related to healthy cognitive and social development. Related Article: TV Really Might Cause Autism

Internet users refuse to put up with intrusive ads: From 1000+ internet users sampled 59% indicated that they had stopped visiting a website because of irrelevant, annoying and intrusive online ads (including pop-ups that cover web content, loud noises and ads that were difficult to close, minimise or click away from). This study relates back to my own undergraduate research on pop-up advertisements, where I found that the more experienced a user the more likely they are to actively attempt to remove pop-ups from their online experience. Web designers need to start paying attention to research and surveys such as these, or as demonstrated, users will stop visiting certain websites completely.

If anyone has anything they’d like to contribute to the next digest, or related articles for this volume, feel free to drop me a comment or an e-mail – Sinéad.

Volume 1
Volume 2
Volume 3
Volume 4

Posted on Apr 29, 2008

Cyberpsychology Thesis on Irish Blogging

At the start of March I seemed pretty intent on beginning an ambitious post graduate research paper on trust formation online. Since then I have done extensive research into the topic and had to narrow down my research area, this is of course due to time/resource constraints (and the discovery of a very similar study published just recently).

Whilst researching trust online, I was quite drawn to all of the research on blogs. The deeper I researched it on an international level (looking at American, Japanese and European literature) the more I realised how interesting it was that as a nation we have not embraced it. Especially considering the overwhelming statistics: In 2007 it was estimated that there were between 50 and 85 million blogs and at their current rate of growth, by 2010 there will be over 500 million blogs. Yet, it has been estimated that there are only about 3,000 or 4,000 Irish bloggers, in comparison to the 12 million bloggers in American or the 8 million bloggers in Japan. Even in the IT industry in Ireland, there is a severe lack of business blogging, despite the obvious benefits.

However, recent statistics published by Amárach claims that almost one in five Irish Internet users have started or contributed to a blog in the past year and if you look at the Alexa.com rankings, Blogger.com is the 10th most visited site by Irish Internet Users. Are there thousands more Irish bloggers out there? That are just unconnected to the blogosphere. Research has shown that some blogs are simply more connected to a blogosphere than others, with some not being connected at all. Or are Irish Internet Users bigger readers than writers? Research has shown that people are less likely to pay attention to a medium perceived as not being credible, and according to some reports trust in blogging in on the decrease (in Ireland) yet other reports show that the majority of Irish Internet users trust consumer opinions posted online.

There is a lot of conflicting data out there. So, naturally I’m fascinated.

I’ll be surveying Irish Internet Users (specifically bloggers and blog readers) to investigate their attitudes, perceptions and motivations, and comparing the results to existing international research. In order to interpret these results, I will also be applying existing social psychology, computer mediated communications and human computer interaction literature.

I’ll also be looking into issues of credibility, liability and the business implications (both positive and negative).

Any thoughts?

Posted on Mar 4, 2008

Cyberpsychology Thesis

I’m in the early stages of writing my second thesis. My first one, for my undergrad studies in Psychology Applied to I.T was based on online advertising, was only about 5,000+ words and I had about 80 participants in my experiments.

This one will be three times the size, it will weigh in at about 10,000 – 15,000 words and I’ll be needing about 1,000 volunteers to fill out multiple online surveys for me (this step won’t commence until at least September). So wish me luck! Below are some of the aims I have developed, they form the basis for my upcoming research.

Aims:

  1. To investigate the immediate and initial factors that influence the perception of credibility and trust online, in regards to non-commercial websites and blogs.
  2. To explore and evaluate cues of trustworthiness online.
  3. To investigate trust-inducing interface design features and tools employed by non-commercial web designers, blogging platforms and blog writers, and examine their effectiveness.
  4. To examine online trust formation from a user’s perspective, including brand awareness and social experiences.

Though there is a lot of research with regard to the topic of trustworthiness online, almost all of this research focuses solely on e-commerce (eBay, Amazon etc.,) and does not delve into information exchange. Recently Wikipedia and Blogging has come under scrutiny by the traditional media for an apparent misrepresentation for information. However, this has in no way effected the popularity of these mediums. What I want to know is – why? Why do people trust certain websites and blogs but not others?

The next stage is to develop sets of hypothesis, which I’ve begun to do and have quite a few so far. I’m very much looking forward to getting feedback on my initial ideas from the college, I may have to alter the above aims as time progresses. If anyone would like to contribute some feedback or direct me towards any existing research, articles etc., please do.

If anyone else, like myself, is currently in the process of doing research into existing literature, online, let me suggest a wonderful tool called Zotero. It’s a file management system that works in conjunction with Firefox to help you sort, tag, reference, etc., research papers from sites such as Google Scholar.